How to have a virtual visit

A virtual visit allows you see a health care provider without coming to the Culinary Health Center. You can have a virtual visit using your smartphone, tablet, or computer.

If you have questions about virtual visits, see this web page, or call us at 702-790-8000.

Before your virtual visit

Your provider will send you an email or text message with a link to your virtual visit. Test the link before your visit.


You can have a friend, family member, or caregiver join you during your visit. Just share the link with them.

Starting your virtual visit

When it’s time for your virtual visit, tap or click the link that was sent to you. If you have someone else joining your visit, have them use the link that you sent them.

During your virtual visit

Be sure to take notes about your visit in your Doctor Booklet. Then you can refer to your notes later.

You should receive a Doctor Booklet during your first visit to see your provider at the Culinary Health Center. If you need a booklet, call us at 702-790-8000.

After your virtual visit

When your virtual visit is over, press “Leave Call.” You will then see a thank you message.


Questions and answers

Do I need to be on the Patient Portal to have a virtual visit?

No. Virtual visits start by clicking on the link you receive. This link will open a web browser and take you to the virtual waiting room.

How long will I have to wait in the virtual waiting room?

Your provider will be with you as soon as possible. It's just like waiting at the doctor’s office. When your provider is ready, you will be automatically connected. If for some reason you have to wait more than 30 minutes, your session may expire and you will have to use your visit link to enter the virtual waiting room again.

Can I have someone with me during my virtual visit?

Yes. You can have someone like a family member or a caretaker join you during your virtual visit. Forward or share your visit link so they can join you.

What should I do if I'm accidentally disconnected?

You can use your visit link to reconnect with your health care provider.

Do I have to use the camera?

Ask your provider, or call the Culinary Health Center at 702-790-8000 if you have questions about the visit.